Careers

Primary responsibility will be assisting the Head of Finance including:

• Accounts Receivable – issuing invoices and weekly credit control.
• Banking – processing bank receipts, setting up client payment runs and bank reconciliations.
• Assist in preparing monthly forecasts and quarterly management accounts.
• Monthly balance sheet reconciliations, prepayments and accruals.
• Adhoc tasks to assist the Head of Finance.

The list of responsibilities & duties is not exhaustive.

Desired experience:

• Experience in a similar role is necessary.
• Ideally suited to someone who is part qualified and actively studying towards and accounting qualification.
• Competence in Microsoft Office (Excel essential) and experience with Sage 200C (or similar) would be beneficial.
• There is scope for progression in the Finance Team and study support for the right candidate.

Benefits:

• Company bonus scheme.
• Additional workplace benefits, including pension and classes at a London Fitness Studio.
• 24 days holiday per annum + Christmas Eve.
• London-based (Notting Hill), opportunity for hybrid working.

Please send your CV and a Cover letter to Lily@fitzdares.com by 14th October.
apply now

Primary responsibility will be administration of Accounts Payable function including:

• Process invoices and prepare payment runs
• Respond to supplier queries and issues
• Process business credit cards and employee expenses
• Ad Hoc – assistance with weekly and monthly reporting by the Finance Team

The list of responsibilities & duties is not exhaustive.

Desired experience:

• Experience in Accounts Payable is essential.
• Competence in Microsoft Office (Excel essential) and experience with Sage 200C (or similar) would be beneficial.
• There is scope for progression in the Finance Team and study support for the right candidate.

Benefits:

• Company bonus scheme.
• Additional workplace benefits including pension and classes at a London Fitness Studio.
• 24 days holiday per annum + Christmas Eve.
• London-based, opportunity for hybrid working.

Please send your CV and a Cover letter, with your current salary, to Lily@fitzdares.com
apply now

The Role:
The role would suit someone who has direct experience within online sportsbetting or casino, either from the operator or supplier side, has an affinity with data and an obsession with customer experience. Whilst centered around improving the customer experience for Fitzdares customers globally, the role comprises additional responsibilities for global casino acquisiton and retention, as well as providing operational support to the Canada Country Manager.

Candidates should relish the challenge of helping Fitzdares deliver on its premium positioning in the crowded gaming sector. If you are enthusiastic and able to manage multiple tasks in a fast-paced environment, and perhaps most importantly love sports, betting, or gaming, this could be the ideal role for you!

What you’ll do as the Head of Customer Experience

• Create company-wide goals to improve global customer journeys across all touchpoints, such as website, app, email, live chat, telephone.
• Leverage analytics to find out more about customer behaviour and preferences.
• Refine and launch new products to increase customer satisfaction and build brand loyalty, working with the Head of Product.
• Drive business improvement, supporting the Head of Retention.
• Identify problem areas within the company and find solutions for them, including with our main suppliers such as FSB Tech.
• Gather feedback, such as surveys, from customers to learn more about their experience with the company.
• Manage and optimise customer segments effectively based on shared characteristics, with oversight from the Director of Performance, including segment promotion and demotion processes.
• Assume responsibility for the global casino acquisition and retention strategy, working closely with the Casino Manager.
• Provide operational and promotional support to the Canada Country Manager for the new Ontario operation (eg. setting sports promotions, content management and training of customer service agents).
• Provide weekly and ad hoc reporting to the Executive Team and Board on commercial performance.
• Motivate team members to meet company goals and push for success.
• Provide regular support to both the Marketing and Casino Teams to ensure promotions are varied, compelling and well-targeted.

Desired Skills:

• At least 3 years’ experience working within gaming
• Highly organised and able to work on multiple projects/workstreams simultaneously
• A proven passion for Customer Experience
• Confident in actively dealing with multiple departments internally, as well as third parties
• Ability to report on all aspects of business performance
• Industry understanding of best-practices and compliance

Considered as an asset in this role:

• First hand Customer Service Experience from a previous role
• Experience in managing CRM databases and/or client lists
• A proven team player
• A passion for sport
• An interest in casino
• Experience in working with FSB Tech’s backoffice

Please send your CV and a Cover letter to Lily@fitzdares.com

Responsibilities & duties:

• Provide ad hoc support to the Anti-Money Laundering & Safer Gambling Teams as required.
• Complete Know Your Customer checks and document verification on new members.
• Request customer due diligence and enhanced due diligence documentation from members who meet internal thresholds and controls as well as on a case-by-case basis.
• Review accounts for required documentation prior to suspensions, carrying out account suspensions for those who have not provided the required documentation within the set timeframe.
• Completing Customer Due Diligence checks and verification.
• Completing a review of non-invasive affordability information from a 3^rd party provider and making recommendations to senior members of the Compliance Team for next steps.
• Completing Safer Gambling reviews of member’s accounts, providing recommendations to senior members of the Safer Gambling Team on interactions.
• Responding to general enquiries from members via phone, e-mail & text messages.
• Provide administrative support to the Head of UK Compliance & Group Compliance Director.

The list of responsibilities & duties is not exhaustive.

Required skills and experience:

• A keen interest in developing a career within Compliance.
• Previous administrative work, preferably within a regulated environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Analytical mindset.
• Good telephone manner.
• Understanding of sports, sports betting, and online casinos.

The list of responsibilities & duties is not exhaustive.

Desired experience:

• Remote gambling experience (within customer service / risk management / compliance).
• Compliance related experience (administrative / operational).
• Accountancy / Financial / Legal related studies (A-LEVEL / Degree level).

Benefits:

• Company bonus scheme
• Additional workplace benefits including pension and classes at a London Fitness Studio
• 24 days holiday per annum + Christmas Eve
• London-based, opportunity for hybrid working

This role is suited for someone who may have just finished their studies or currently works in the gambling industry looking to progress their career within compliance. This is an entry level role, joining an ever-growing and developing team and department. Training to move up to a Compliance Officer position will be provided to the right candidate.

Please send your CV and a Cover letter to Lily@fitzdares.com
apply now

Main responsibilities:

• Delivering world-class customer service and support.
• Keeping up-to-date with American sports.
• Monitoring and managing trading liabilities.
• Performing regular analysis of our customer’s limits and behaviours.

 Requirements:

• Excellent knowledge of sports.
• Previous trading experience not essential but a very good understanding of betting principles will be required.
• High level of numeracy.
• A cool temperament and the ability to perform well under pressure.
• A basic understanding of online casino games/providers and promotions would be helpful.

Benefits:

• Remote – come in to spend time with team weekly
• Additional workplace benefits including pension and classes at a London Fitness Studio.
• 24 days holiday per annum + Christmas Eve.
• Company bonus scheme
• Subscription to Sky Sports

Please send a copy of your CV and a Cover letter to Lily@fitzdares.com

apply now